Subscription FAQ

Below is an FAQ to answer basic subscription related questions as well as details on managing your purchased subscription.  Learn how to make adjustments to your subscription and account. If you have any other issues, please feel free to email us at subscription@coastroast.com.

WHAT ARE MY SUBSCRIPTION OPTIONS?

You can select from any of our permanent coffee offerings; only limited or one-time offerings are excluded from subscriptions. Simply select the variety, the bag size and frequency and we'll take care of the rest.

WHEN WILL I BE BILLED?

Your card is first charged when you sign up; it will be automatically charged each Monday of your recurring order frequency.

WHEN WILL MY FIRST SUBSCRIPTION ORDER SHIP?

Once your subscription is purchased, your first delivery will occur on the subsequent Monday with all future orders shipping on Mondays according to your selected frequency.

WHEN DOES MY COFFEE SHIP?

Subscription orders ship each Monday (Tuesday if Monday is a holiday). Transit time will depend on your location with most local orders arriving in 1 day. 

WHAT IF I DON'T RECEIVE AN EMAIL CONFIRMATION?

Emails are sent to confirm your subscription order, share shipment tracking information, and to remind you of upcoming shipments. These emails will be send from subscription@coastroast.com so if you are not receiving these messages please check your JUNK or SPAM email folders and add subscription@coastroast.com to your contact list. If you have any questions you can always email us at subscription@coastroast.com or call (888) 572-8009.

WHAT ARE THE SHIPPING COSTS?

Shipping fees are the same for Subscription orders and single purchase coffee orders. Subscriptions ship FREE if TWO (2) 11 ounce bags are being shipped or ONE (1) 5 pound bag. UPS will be the primary shipping option with USPS for PO Boxes or select locations. Transit time will depend on your location with most local orders arriving in 1 day. 

HOW DO I LOG INTO MY CUSTOMER ACCOUNT?

You can access your Customer Portal through your Shopify account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. You can create the account by clicking on the My Account link in the top menu bar and then selecting "Sign Up" or directly access the form here: https://coastroast.com/account/register

Once your Coast Roast account is registered, you can login and access the Subscription Customer Portal by clicking on the Manage Subscriptions link found at the top of the account.

Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email.

HOW DO I MAKE CHANGES TO MY SUBSCRIPTION?

You can access your Customer Portal through your Shopify account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.

Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email. 

SKIP A DELIVERY

Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order.

CHANGE OR ADD A PRODUCT TO YOUR SUBSCRIPTION

Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.

CHANGE THE SUBSCRIPTION FREQUENCY

-  Go to Subscriptions - Edit - Change Frequency:

This will allow you to change the number of weeks between deliveries to whatever you wish. 

UPDATE SHIPPING ADDRESS

Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

CHANGE PAYMENT DETAILS

To view or update your In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address.

CANCEL OR PAUSE MY SUBSCRIPTION

In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a cancellation reason.